Packaging & Delivery

Sculptural pieces travel like artwork — or they do not arrive well. Here is exactly how we pack and ship.

How your piece is packed

• Each piece is wrapped, cushioned and double-boxed, with the inner box suspended in protective material.
• Fragile elements are individually protected.
• Every shipment is tracked and insured door to door.

Production time

Each piece is handmade to order. Standard production typically takes 5–10 business days. Custom commissions and highly detailed pieces may require additional time. We share progress photos and videos throughout production and provide final visuals for approval before dispatch.

Delivery

Worldwide insured door-to-door delivery. Once dispatched, transit typically takes 7–14 business days to the United States, Canada and Europe, and 10–21 business days to the rest of the world, depending on destination and service; carrier or customs delays can occur. The standard estimated total is 2–5 weeks from order date. Every shipment is tracked, and tracking details are sent to you as soon as your piece leaves the atelier. Full details are in our Shipping Policy.

Shipping, customs and duties

Insured door-to-door delivery is included in the displayed price unless a product page or checkout explicitly states otherwise. For orders delivered within the United States, applicable customs duties and import charges are covered by Mono Aurel. For deliveries to all other countries, customs duties, import taxes and related destination charges are the buyer's responsibility. Any applicable sales taxes will be displayed at checkout where required. Every shipment is tracked and insured.

See it before it ships

We share production photos and videos at every important stage of the work, and send a detailed final video of your finished piece before dispatch. Your piece ships only after you have approved it. If you are not satisfied before shipment, we will remake the piece or refund you.

Cancellations and returns

An order may be cancelled within three days of purchase provided production has not started. Once production has begun, a cancellation or refund may be reduced to reflect materials already used, labour completed, production time, design work, revisions and customisation.

Made-to-order production does not make a piece final sale. Standard catalogue pieces — products listed on monoaurel.com and ordered in one of their standard listed sizes, colours and finishes — can be returned within 14 days of delivery under our Refund Policy. Pieces made specifically to your own specification, such as a bespoke commission, cannot be returned solely because of a change of mind. A manufacturing defect or product fault is handled under the warranty below; damage in transit is handled as described under “If something arrives damaged”.

One-year limited warranty

Every piece carries a one-year limited warranty for the original purchaser, running from the date of delivery, against verified manufacturing defects and product faults under the product's stated intended use. Where we verify a claim, we provide a replacement or a refund, and in most cases the original piece does not need to be returned. Transit damage is not part of the warranty: report it within 7 calendar days of delivery. Full terms, exclusions and how to claim are on our Warranty page.

If something arrives damaged

Open and inspect your piece on arrival. If anything is wrong, photograph the box and the piece and contact us within 7 calendar days of delivery, keeping the packaging as evidence. Insured shipments let us resolve this quickly with a replacement or refund, as described in our Shipping Policy and Refund Policy.