Free Design Support for Your Space

There is no fixed minimum price. Each commission is priced individually according to scale, design complexity, finish, quantity, delivery destination and project requirements. The full price is confirmed in the individual project proposal before you commit.

Once you select a direction to develop, we prepare the project proposal, Custom Commission Agreement and invoice. Production begins with a 50% deposit. The remaining 50% is paid after your final approval and before dispatch.

Custom colour and finish development is included in the commission price unless the project requires an exceptional material, specialist process or separately sourced component.

Each piece is handmade to order. Standard production typically takes 5–10 business days. Custom commissions and highly detailed pieces may require additional time. We share progress photos and videos throughout production and provide final visuals for approval before dispatch. Expedited production may be available depending on the atelier schedule; availability, timing and any additional cost are confirmed individually.

Insured door-to-door delivery is included unless the individual project proposal states otherwise. Once dispatched, transit typically takes approximately 3–10 business days depending on destination and service; carrier or customs delays can occur. All prices are listed in the currency shown at checkout and are subject to change without notice. For orders delivered within the United States, applicable customs duties and import charges are covered by Mono Aurel. For deliveries to all other countries, customs duties, import taxes and related charges are the buyer's responsibility. Any applicable sales taxes will be displayed at checkout where required. Every shipment is tracked and insured.

We share production photos and videos at important stages and send a detailed final video before dispatch. Your commission is shipped only after you have reviewed and approved it. If you are not satisfied before shipment, we will remake the piece or refund you. Because commissions are made to order, standard change-of-mind returns are not accepted once a piece has been approved and dispatched. Every piece is covered by a one-year warranty: in the case of a verified manufacturing defect, product fault or qualifying transit damage we will provide a refund or a replacement, and in most cases you will not be asked to return the original piece. The warranty does not cover misuse, improper installation, accidental damage or ordinary wear.

A commission may be cancelled within three days of confirmation provided that detailed design development and production have not begun. Once detailed design development or production has started, the commission becomes partially non-refundable. Any refund is calculated after deducting the value of completed design work, revisions, materials, labour, production time, project-specific purchases and non-recoverable transaction costs, subject to applicable law.